The pandemics accelerated the digital transformation and all the changes in the world and our industry. The translation and localization industry is used to constant change and having to reinvent itself all the time.

We are global: we compete in the global arena which is a challenge as well as an opportunity. We are digital: technology is part of our DNA, we are not technology companies but we innovate with technology. And we implement ISO standards as part of our roadmap of professionalization and maturity as an industry, in order to scale without losing quality.

Standardized processes help us to scale but they can also become a restriction that makes us lose agility and flexibility to adapt to change.

In this webinar Paula Ferrari (COO at Go Global Consulting) will explain how her organization implemented ISO standards with a vision to add value to the company without losing agility. She will briefly comment on the main concepts of ISO 9001 and 17100 and how they impact the culture of continuous improvement. Just like in life, the most interesting concepts are found in the nuances.

It is not a matter of processes versus agility but how both coexist in a productive tension that moves the organization towards the most difficult changes which are the adaptive ones.

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Host organization: Go Global Consulting