FAQ

Looking for help? Find answers to our most popular questions about Getting Engaged, Contributing Content, Managing Your Membership, and Managing Your Profile and Other Users.

Questions? Contact us at [email protected].

Get Engaged

Engaged members report a higher rate of satisfaction and a higher ROI for their membership. Explore how you can get involved, learn, and network.

GALA webinars are free for members to attend. Non-members may pay to attend a specific webinar.

  1. Log in to your GALA account or create a user account.
  2. Open the webinar you would like to register for on the Event Calendar.
  3. Click the "Register" button to be taken to the registration wizard (if you do not see the "register" button, you need to log in).
  4. Complete the registration process. You will receive a confirmation email with the webinar login details.

Special Interest Groups are a type of committee formed around a particular topic. SIGs are open to GALA members and some groups may have other prerequisites to join. Even if you are a member of the SIG, you will need to register for the monthly meetings to receiving the login link.

  1. To register for GALA's Special Interest Groups, log in to your user profile and select "Join a SIG."
  2. Complete the form. Your request will be moderated by GALA staff.
  3. You will receive a notification from Basecamp when you are added to the community.
  4. To see what SIGs you are a member of, log in to your user profile and select "View My SIGs."

GALA's Basecamp enables SIG members to connect between monthly meetings, review the meeting slides and minutes, and continue the conversation with other group members. You must opt-in to Basecamp. If you did not opt-in when you first requested to join the SIG, yo

  1. On your GALA user profile select "View My SIGs," this will open your user portal to your Active Committees.
  2. Select the SIG you would like to open.
  3. Click the opt-in link in the SIG description (each SIG has a unique link).
  4. Complete the request form
  5. You will receive a notification from Basecamp when you are added.

You must register for each monthly SIG meeting. SIG meetings are only open to GALA members. You do not need to be a member of the SIG to register for the monthly meeting, but it is recommended to stay involved in conversations between meetings. SIG meetings are not recorded.

  1. Log in to your GALA account or create a user account.
  2. Open the SIG meeting you would like to register for on the Event Calendar.
  3. Click the "Register" button to be taken to the registration wizard (if you do not see the "register" button, you need to log in).
  4. Complete the registration process. You will receive a confirmation email with the webinar login details.

GALA's channels connect your brand to global language industry professionals who turn to GALA for thought leadership, professional development, and networking. Members have exclusive access to some opportunities and steep discounts on others. Learn more in the Visibility Kit.

Contribute Content

GALA members add to GALA's knowledge base through publishing content, hosting webinars, and sharing industry events. Learn how you can contribute.

Members can demonstrate their thought-leadership by contributing publications to GALA in the form of blogs or articles. Blogs and articles are reviewed by GALA staff prior to being published. Not all submissions are guaranteed to be published. Submissions are added to a publication calendar. 

  1. Log in to your GALA account or create a user account.
  2. Click on your user icon in the top right-hand corner of the screen. Here, you can navigate directly to the "Submit Content" section using the user navigation menu OR visit your profile. The "Submit Content" section appears towards the bottom of your profile.
  3. Select the content type you would like to publish: blog or article.
  4. Complete the form, including as much information as possible (links, dates, images, etc.).
  5. Click "Save."
  6. Your materials have now been submitted and will be reviewed by GALA's content strategist. Edits may be requested prior to publication.

All materials you post will eventually be connected to your company profile. This may take 1-3 business days. Questions? Contact Isabella at [email protected]

Email [email protected] and our Content Strategist will work through the topic with you. To learn more about co-hosting a GALA Webinar and sponsored webinar opportunities, download the visibility kit.

Let GALA help promote your event! GALA members can post their events to GALA's Event Calendar.

  1. Log in to your GALA account or create a user account.
  2. Click on your user icon in the top right-hand corner of the screen. Here, you can navigate directly to the "Submit Content" section using the user navigation menu OR visit your profile. The "Submit Content" section appears towards the bottom of your profile.
  3. Select "Publish Event."
  4. Complete the form, including as much information as possible (links, dates, images, etc.).
  5. Click "Save."

Your materials have now been submitted and you will see a preview of your post. Your event will appear in GALA's Event Calendar.

Increase your company's visibility and share important news through GALA! Press releases will be published to the News Room within 24 hours of submission, are shared in our weekly member newsletter, monthly nonmember newsletter, and on social media.

  1. Log in to your GALA account or create a user account.
  2. Click on your user icon in the top right-hand corner of the screen. Here, you can navigate directly to the "Submit Content" section using the user navigation menu OR visit your profile. The "Submit Content" section appears towards the bottom of your profile.
  3. Select  you would like to publish: press release.
  4. Complete the form, including as much information as possible (links, dates, images, etc.).
  5. Click "Save."
  6. Your materials have now been submitted and you will see a preview of your press release.
  7. Your press release will go live within 24 business hours.

All materials you post will eventually be connected to your company profile. This may take 1-3 business days. More details can be found in the visibility kit. Questions? Contact Isabella at [email protected]

Let GALA help grow your team! Post job openings to our Job Board (free for members, $200 per post for nonmembers)

  1. Log in to your GALA account or create a user account.
  2. Scroll down to the "Submit Content" section appears towards the bottom of your user profile.
  3. Select "Publish Job Post."
  4. Complete the form, including as much information as possible (links, dates, images, etc.).
  5. Click "Save."

Your materials have now been submitted and you will see a preview of your post. Your event will appear on GALA's Job Board and will be shared in GALA's newsletters and via social media.

Job listings appear for two months. Press releases appear for 6 months. Blogs, articles, and recordings of presentation will stay up for at least one year, and probably longer, at the discretion of the GALA staff.

To submit content on behalf of someone else, you will need to be logged in to your GALA account. Navigate to the content submission form of your choosing using the instructions above. Once you have completed the first half of the form, you will find the authoring information at the bottom of the page. You may delete and add new or overwrite the information in that box with the correct information.

Manage My Membership

Learn how to join GALA or renew your membership.

GALA Membership is open to companies, organizations, individuals, and institutions that are a legally constituted company for whom language is an integral part of their business. Non-member freelance translators and others are welcome and encouraged to participate in GALA activities including networking events, webinars, conferences, and contributing to GALA publications. Learn more About GALA and our members.

GALA membership is annual, the term is one (1) year from the date membership dues are received (your anniversary date).

Annual membership dues are US$1250 per industry organization. This includes language service providers, language technology companies, and client-side internal localization departments.

Academic membership is free for universities. Learn more about becoming an academic member.

An unlimited number of users can join your organization's membership! GALA believes in access for the entire organization, from the CEO to the intern. See below on how new users can join your membership.

  1. First create a user account and organization profile.
    1. If your billing address is different than your headquarters, add it to the organization profile before completing the steps below so it is accurate on the invoice.
  2. On your user or organization profile, select the "Join / Renew Membership" button (this will open the portal).
  3. On the overview tab of the company profile, click the button under "membership" (depending on your member status, it will say "renew," "rejoin," or "buy").
    1. If you do not see a button on the overview tab, on the left-navigation select "Membership" > "Become a Member" to open the cart.
  4. Add GALA membership to your cart.
  5. Complete the checkout wizard to either pay online (recommended) or select BillMe to request an invoice. You can return to your invoice and submit payment online.

For more details, read How to Join or Renew. If you need wiring information or GALA to complete vendor on-boarding forms, please contact us at [email protected]

To request and download an invoice:

  1. Log in to your GALA account or create a user account.
  2. Select the "Join / Renew Membership" button on your user or organization profile (this will open the portal).
  3. Make sure you are on your organization profile in the portal, not your personal user profile.
  4. If your billing address is different than your headquarters, add it to the organization profile before completing the steps below so it is accurate on the invoice: 
    1. In the portal, navigate to the "Account" tab > "Contact Info" > "Addresses" sub-tab
    2. Select "Add New Address, " this will open a pop-up.
    3. Enter the new address and select "Save as preferred Billing Address."
  5. On the overview tab of the company profile, click the button under "membership" (depending on your member status, it will say "renew," "rejoin," or "buy").
    1. If you do not see a button on the overview tab, on the left-navigation select "Membership" > "Become a Member" to open the cart.
  6. Add GALA membership to your cart.
  7. Select "Complete Your Order" to pay or generate the invoice.
  8. To open the Invoice, click on the blue button that says "INVOICE #XXXXX," this will open a printable page.
  9. Print.

To download or pay an invoice an existing invoice:

  1. Log in to your GALA account
  2. Select the "View My Invoices" button on your user or organization profile (this will open the portal to your invoices tab).
  3. Select "View" on the invoice you would like to open
  4. Download the invoice or print to PDF or pay the invoice with credit card online.

For more details, read How to Join or Renew. If you need wiring information or GALA to complete vendor on-boarding forms, please contact us at [email protected].

For new memberships, it can take up to 24 hours after payment is received for all member benefits to activate. This includes event registration, webinar recordings, and submitting content.

If you are a new user attaching to an active membership, it can take up to 24 hours for all member benefits to activate on your user profile.

GALA's Academic Membership is free for universities and colleges. Faculty, staff, and students are welcome to participate. The membership must have a member of the faculty or staff serving as an admin. Learn more about becoming an academic member. Reach out to [email protected] with any questions.

To join your organization's membership:

  1. Register for a user profile with your work email address.
  2. Click the activation link sent via email. 
  3. Complete your profile.
  4. It can take up to 24 hours for all member benefits to activate.

 

Note: use your work email address so our system can link you to your organization.

Follow the steps to update your email address, then please email GALA staff at [email protected] to be connected to your new employer.

Please ask your team to create their own user accounts using their work email address and click the link in the account verification email (this step is important - it is what will activate their user profile and member benefits).

Didn't receive your activation link? Contact us at [email protected].

Only admin users are able to remove users. To remove a user from your organization:

  1. Log in to your GALA account and scroll down to the "Take Action" section and select "Join / Renew Membership" to open the portal.
  2. Go to the "Individuals" tab to see the list of all users.
  3. For the user in question, select "End Relationship," then confirm "OK" in the pop-up. The "employer / employee" relationship removes benefits, but be sure to removed each permission level.

GALA uses domain-matching to identify employees that belong to your organization and the "employer / employee" relationship. To ensure new employee accounts become attached to your organization, account Admins will need to make sure all known domains are listed: 

  1. Log in to your GALA account and scroll down to the "Take Action" section and select "Join / Renew Membership."
  2. In the Account tab, scroll to the bottom to the field labeled “Domain.”
  3. Add all domains separated by a comma (e.g. gala-global.org,gala-global.ai,gala-global.eu).
  4. Click "Save."

Note: only users with "Admin" permissions can update the domain field.

User relationships are between a user and their organization. Different relationships have different permissions.

  • Employee: All users connected to an organization need the "employee" relationship. For members, this ensures that the users receive member benefits. 
  • Admin: Admin users manage the organization profile and the membership. Admin users receive messages related to the membership (such as renewal) and includes the profile editor and billing contact permissions. Admins are able to change the relationships for users attached to the organization profile and remove users.
  • Profile Editor: The profile editor can update the company profile, but is unable to manage the membership and will not receive admin messages.
  • Billing Contact: Billing contacts assist with purchases. Assign your accounting department user as a billing contact.
  • Voting Contact: Each member organization has one (1) voting contact that participates in GALA elections. This contact is validated prior to elections.

Admin users can see the user relationships attached to their organization by navigating to their company profile, selecting the "Edit Organization Profile" button, and opening the "Individuals" tab. To update a relationship, please email [email protected] with the requested change.

Note: the user must must already have an account to create a new relationship.