2M partners with Coviu to enable time-critical access to telehealth interpreters

Video and telephone interpreting platform 2M lingo™ has integrated with leading global telemedicine solution, Coviu. The integration will enable healthcare providers to support patients through reliable and affordable access to professional telehealth interpreters.

The use of telehealth interpreting surged from 8% in March 2020 to over 35% in April 2021 in Australia, as healthcare providers sought alternate ways to provide safe and quality care during COVID-19. Telehealth platforms reinvented 'in-person' care by enabling visual context and cues via video. The ability for clinicians to provide full-service care virtually further contributes to the “virtual urgent care” convenience.

Telehealth popularity continues to grow with continued uptake and increasing investment. For industries like the healthcare industry, sophisticated platforms that offer immediate assistance to in-language support in times of emergency are critical to redesign care pathways.

"The right to understand and be understood is critical to the delivery of healthcare services. By integrating our On Demand video interpreting service with Coviu, we ensure that CALD communities are not left behind in the move towards remote healthcare solutions."- Thomas Lespes-Muñoz, 2M Chief Technology Officer

Patient satisfaction and outcomes are expected to improve as virtual healthcare models evolve and security systems become more advanced. Coviu is an example of a telehealth platform which requires limited technology set-up, sophisticated data encryption, and integrates with patient monitoring devices and practice management systems. The use of interpreting services in platforms like Coviu lead to fewer follow-up consultations caused by linguistic misunderstanding thanks to instant in-language support.

2M lingo™ allows users to connect with a NAATI-certified or specialist health interpreter on-demand via video within minutes. The service provides users with access to 2M's network of over 10,000 linguists at any time in over 250 languages.

Find out more information here and contact us to learn how Coviu's 2M lingo™ add-on can advance your patients' telehealth experience.

For a rundown on how to use 2M lingo™ in Coviu, click here.