Rethinking Language Access: Turning Services into Scalable, AI-Driven Workstream Solutions
Member Webinar
The localization industry is shifting from transactional, per-word services toward enterprise-integrated, outcome-driven solutions.
Avantpage’s journey illustrates how a mid-size language company can reshape itself into an AI-native workflow partner—bridging traditional language access with enterprise transformation. Historically, their clients—language assistance coordinators in regulated industries—send them individual documents for translation and
formatting. They would quote by the word or page, deliver translations, and repeat the process. This model, though familiar, was fragmented, slow, and disconnected from enterprise goals like compliance, low cost, and operational efficiency.
Their new approach redefines localization as a continuous workstream solution. Instead of handling documents one by one, Avantpage partners with enterprise content owners across multiple departments—compliance, marketing, claims, and member communications—to capture, translate, and deliver multilingual content at the source, using an AI-augmented, human-in-the-loop pipeline. This system feeds into client channels automatically—print, email, SMS, or portal—enabling always-on language accessibility. After one year, this shift produced measurable outcomes like a 42% reduction in turnaround time and 25% reduction in total cost.
More importantly, it redefined client perception—from “vendor” to “strategic enabler.” This case study shares how Avantpage transformed its internal operations, productized its offerings, and managed both internal and client-side change—balancing innovation with trust and compliance.
Target Audience
This session targets localization and enterprise leaders—both client and provider side—who are driving digital transformation and scalable multilingual operations.
Client-side attendees in healthcare, government, and regulated industries will learn how to integrate language access directly into enterprise workflows and measure real impact on compliance and efficiency.
Provider-side participants—executives, solution architects, and operations leads—will gain a roadmap for evolving from project-based services to continuous, AI-enabled workstream solutions. Ideal for experienced professionals seeking to connect localization strategy with measurable enterprise outcomes.
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MEMBER TICKET
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FREE |
Luis Miguel (CEO at Avantpage)
Luis Miguel leads Avantpage’s transformation from a traditional language services provider into an enterprise solutions partner serving the healthcare and government sectors.
With over 20 years of experience in language access, he champions the integration of AI, process design, and human expertise to create scalable multilingual communication systems that improve compliance, equity, and efficiency. A frequent industry speaker, he advocates for redefining how language services drive inclusion and measurable business outcomes.
As the CEO of Avantpage, Inc., he has guided, nurtured and overseen the growth of a remarkable organization. From its origins as a small start-up in 1996, Avantpage has experienced exponential growth, emerging as an industry leader in a highly competitive market.
