TransPerfect Expands Contact Center Business, Announces TransPerfect Connect Brand
NEW YORK and TEMPE, Ariz., July 10, 2017 -- TransPerfect, the world's largest privately held provider of translation services and technology solutions for global business, today announced expanded contact center support capabilities and a comprehensive rebranding of their remote interpreting division as TransPerfect Connect.
Formerly known as TransPerfect Remote Interpreting (TRI), the newly named TransPerfect Connect combines the over-the-phone interpreting and video remote interpreting capabilities for which the TRI brand was known, with comprehensive call center support and business process outsourcing solutions (BPO) previously offered under the TransPerfect brand.
Improving overall customer experience by delivering more responsive and accessible customer support solutions is a significant trend in business, and TransPerfect Connect is at the forefront of this movement by offering a broad set of solutions that include phone, email, chat, and video-based agents.
With brick-and-mortar call centers based in Tempe, Arizona and San José, Costa Rica, TransPerfect Connect benefits from an existing global presence and infrastructure that has been the primary motivating factor for many organizations to choose TransPerfect for customer support solutions.
Liz Elting, Co-CEO at TransPerfect, stated, “We are much more than a remote interpretation services business; we’re a comprehensive customer support partner. The diversified set of solutions we offer to our clients wasn’t being accurately reflected under the TRI name, so it was time for a change. By rebranding as TransPerfect Connect, we feel that the division name more accurately reflects what we do: we enable businesses to connect with their customers, whether that’s on the other side of the street or the other side of the world.”
Co-CEO Phil Shawe continued, “TransPerfect Connect fills an important role for businesses who want to engage with customers and other stakeholders worldwide. We are seeing an increase in demand for global call center support among clients and are excited to be investing in the technology, infrastructure, and people required to meet that demand.”
About TransPerfect Connect
TransPerfect Connect is a leading provider of call center support, business process outsourcing (BPO), and remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, and global call center services. With services in over 170 languages and industry-specialized interpreters screened for subject expertise, TransPerfect Connect enables businesses to bridge communication gaps in seconds. TransPerfect Connect is a division of TransPerfect, the world’s largest privately held provider of language and technology solutions for global business. Founded in 1992, TransPerfect has over 4,000 employees and maintains offices in more than 90 cities worldwide. www.transperfectconnect.com
With revenues of over $560 million in the last year, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.