Smartling Named Top Translation Management Software in G2’s Summer 2019 Grid Report
Business solution review platform recognizes Smartling for outstanding customer satisfaction
NEW YORK — JUNE 27, 2019
Smartling, the premier software and translation services company that established the Enterprise Translation Cloud category, today announces its designation as the top performer in the Translation Management Software (TMS) category in the G2, formerly G2 Crowd, Summer 2019 Grid Report, a peer-to-peer business solutions review website.
“We pride ourselves on working diligently to understand our customer’s needs, taking their feedback seriously and regularly making innovative, proactive updates to the Smartling platform,” said Annette Obermeier, head of marketing at Smartling. “Our G2 reviews and placement as a leader in the TMS grid demonstrate our commitment to provide an excellent product that helps our customers orchestrate personalized, creative and in-language experiences.”
Software in the translation management category must meet basic capability requirements before being assessed through various criteria generated by at least ten verified user reviews. Based on these validated users’ experiences, Smartling has achieved the following:
- 89 percent overall G2 Satisfaction Score
- 94 percent satisfaction on Quality of Support (compared to 91 percent TMS category average)
- 93 percent satisfaction on Ease of Doing Business With (compared to 70 percent TMS category average)
- 86 percent satisfaction on Ease of Admin (compared to 65 percent TMS category average)
- 96 percent of users gave Smartling a 4- or 5-star rating (other 4 percent gave a 3-star rating)
“It is super easy to get started [with Smartling]. We had a dedicated Customer Success Manager who helped us get training on the platform and start translating quickly,” said one Smartling customer and G2 validated reviewer. “The ability to set up customized workflows and the visual-context provided to our translators is a huge pro — both of these things have had a big impact on quality. Our previous translation process was manual and took weeks in some cases. Smartling has streamlined these processes and cut down our time to market to days.”
This news follows the announcement of the company’s expanded automation capabilities at its annual Global Ready Conference in May as well as being named the #1 market leader by the Common Sense Advisory in its recently released MarketFlex for Language-Oriented TMS. Read Smartling reviews on G2 and learn more about Smartling’s solution at Smartling.com.
Smartling is a translation management platform and language services provider that enables customers to localize content across devices and platforms. The company is recognized by Common Sense Advisory as the #1 Leader of the 2019 MarketFlex for Language-Oriented TMS, and by G2 Crowd as the Leader of the 2019 G2 Grid for Translation Management. Smartling established Enterprise Translation Cloud, a data-driven approach to localization, which enables its customers to achieve higher quality translation at a lower total cost. Smartling is the platform of choice for hundreds of B2B and B2C brands, including InterContinental Hotels Group, GoPro, Shopify, Slack, and SurveyMonkey. Smartling is headquartered in New York, with offices in Dublin and London. For more information, please visit smartling.com.
G2, the world's leading business solution review platform, leverages more than 680,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2's site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $100 million in capital, G2 aims to bring authenticity and transparency to the business marketplace. For more information, go to G2.com.