Quality Confirmed With Venga Global Translation: ISO 17100
Venga Global passed their ISO 17100 audit with flying colors, no improvements suggested, confirming a commitment to quality and continuous improvement for the third year running.
Venga Global has been ISO 17100 Translation Services certified since the launch of ISO 171000 in 2015. It is an important part of how Venga services its large multinational clients. As highlighted by Venga CEO Kåre Lindahl; “We have always provided high-quality translations following clearly defined and monitored processes, so the certification was more a confirmation of what was already happening. Still, it is an important confirmation to our clients as they evaluate their vendor pool.”
ISO 17100 provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications. Application of ISO 17100 also provides the means by which Venga Global can demonstrate conformity of specified translation services to ISO 17100 and the capability of its processes and resources to deliver a translation service that will meet the client's and other applicable specifications. Applicable specifications can include those of our clients, of Venga itself, and of any relevant best-practice guides or legislation.
In January 2018, Venga successfully completed its second interim audit without a single issue or improvement recommendation. It was even pointed out that Venga is going above and beyond the certification requirements for linguist selection, testing and quality follow-ups.
When asked about the topic, Venga’s CEO, Kåre Lindahl, stated, “This is testament to the hard work I see every day at Venga and it gives me great pleasure to share this news with our customers. We have invested heavily in our Supply Chain and Quality departments in recent years to be able to continuously adapt and grow with our customers. Combined with our technology enhancements, we ensure that all our core business functions are interlinked and provide on-demand business intelligence so we can quickly adjust our processes as needed.”
When asked about the next phase for the company, Antoine Rey, Chief Sales and Marketing Officer, said, “Venga has built a team and infrastructure to meet the Growth and Agility needs of our clients worldwide. This is our 'Venga Vantage' commitment, which our increasing customer base is taking advantage of every day. Quality supports those commitments and renewing our ISO 17100 certification is a critical part of it. This was also reflected in our very high Net Promoter Score (NPS) score of 82 and satisfaction in our client survey at the end of 2017.”
ABOUT VENGA GLOBAL
Venga was founded out of the software industry. We use our thirty plus years’ experience globalizing information-based technology products to help our clients succeed internationally.
We have mastery across translation, localization, and creative services. These are supported by knowledgeable production, technology, supply chain management, and quality assurance teams. Venga draws upon its software industry expertise to enable clients in any industry to reach new markets faster.
For more information about Venga, please visit our website at https://www.vengaglobal.com