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E.g., 11/19/2019

Micro Focus Selects SDL Trisoft to Drive Customer Satisfaction

SDL plc


Thursday, 7 May, 2009

Leading Multinational Software and Information Technology Company Turns to DITA to Provide a Scalable and Flexible Solution for Managing Technical Information

SDL Maidenhead, United Kingdom (7 May 2009) - SDL Trisoft, a worldwide leader in Component Content Management (CCM), is pleased to announce that Micro Focus, a leading provider of enterprise application management and modernization solutions, has selected the SDL Trisoft™ CCM system to improve the consistency of the company’s user documentation, increase ease-of-use and drive customer satisfaction.

Micro Focus provides innovative software that allows companies to dramatically improve the business value of their enterprise applications. When providing customers with supporting product information however, the existing in-house system made managing technical product content a challenge. Changing requirements rendered the system complex to maintain, requiring too much of the authors’ time and this complexity, coupled with some functional gaps, was in danger of affecting the usability of the published documents.

Driven by the goal of implementing a state-of-the-art, externally supported solution, Micro Focus set out to improve their methods of producing and publishing technical information. To achieve the new vision, Micro Focus selected the SDL Trisoft system to gain functional improvements through DITA. Switching to a DITA solution not only reflected the increasing acceptance of the standard within the authoring community, but also improved Micro Focus’ chances of hiring new authors who already have the skill set. DITA is the industry standard designed specifically to bring efficiencies into the structured authoring process as well as giving organizations greater flexibility in re-purposing and publishing content.

Implementing SDL Trisoft’s strong solution has simplified Micro Focus’ move to DITA, empowering the company to easily reuse content and deliver consistency and accuracy across all technical communications.

“SDL Trisoft emerged as the clear leader in the Component Content Management market”, said Chris Hadley, User Information Manager at Micro Focus. “The breadth of functionality of the technology, the user-friendly User Interfaces (UI) and the experience of the SDL Trisoft team has eased our migration to a DITA solution. By focusing on the most efficient ways of managing and organizing content, we are able to provide better materials for our customers and thereby improve their experience.”

“We are delighted that Micro Focus has chosen SDL Trisoft to manage their move to DITA and Component Content Management” said Frank Closset, Chief Technology Officer of SDL Trisoft. “Micro Focus is a market leader in application and modernization software and recognizes the importance of constantly seeking the most efficient ways of operating, particularly in today’s business climate.”

To find out about Micro Focus’ selection of SDL Trisoft Component Content Management system and to listen to a podcast on this topic, please go to http://www.sdl.com/sdl-and-micro-focus-podcast

About SDL Trisoft

SDL Trisoft is one of the worldwide leaders in Component Content Management (CCM) systems for technical writing organizations. SDL Trisoft’s software empowers global organizations to single-source content, easily sharing, reusing and personalizing content in various publication formats and in multiple languages across global markets. Through efficiency gains, SDL Trisoft customers are able to speed time of information to global markets, drive down the cost of content development and translation, provide more agility for the overall business, and increase customer satisfaction through access to better information. SDL Trisoft customers include a number of large consumer electronics and mobile communications companies as well as the following: Atlas Copco, Maruboshi, DAF, Mitsubishi Braun, Océ, NetApp, FICO, HACH, Johnson & Johnson, VMware, Still, Linde Material Handling, Massey Ferguson, Nautilus, and Yokogawa. SDL Trisoft headquarters are in Mechelen, Belgium. For more information, visit sdltrisoft.com.

About Micro Focus
Micro Focus provides innovative software that allows companies to dramatically improve the business value of their enterprise applications. Micro Focus Enterprise Application Modernization and Management software enables customers’ business applications to respond rapidly to market changes and embrace modern architectures with reduced cost and risk. For additional information please visit www.microfocus.com.

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