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Language Services Associates to Host Panel Discussion on Language-Mediated Healthcare Delivery at Society for Healthcare Consumer Advocacy Annual Conference

Language Services Associates

Thursday, 8 April, 2010


Media Contact:

Keri K. Robinson

Language Services Associates

(215) 657-6571 x356

krobins[email protected]


Language Services Associates to Host Panel Discussion on Language-Mediated Healthcare Delivery at Society for Healthcare Consumer Advocacy Annual Conference

Highly-anticipated panel will take place April 15th at the Omni William Penn Hotel


Horsham, Pa. (April 8, 2010)Language Services Associates (LSA), a leading language services provider offering a full suite of interpretation, translation and multicultural solutions, announced today that it will host a panel discussion entitled: “Issues and New Developments in Language-Mediated Healthcare Delivery” at the Society for Healthcare Consumer Advocacy (SHCA) Annual Conference. This 75-minute panel, scheduled for April 15th at 3:15 p.m. at the Omni William Penn Hotel, will bring together leading industry experts from across the country to discuss the changing panorama of healthcare provision for non-English speakers.


The panel discussion will feature the following experts and thought leaders in the language services industry:

  • Armando Ezquerra Hasbun, Director of Quality Assurance, LSA; Interpreter Trainer; Professor of Interpretation, La Salle University
  • Jim Pastore, Strategic Sales Manager, LSA
  • Nataly Kelly, Senior Analyst, Common Sense Advisory; Author of “Telephone Interpreting: A Comprehensive Guide to the Profession.”
  • Deborah Caputo Rosen, RN, Ph.D, Former Director of Healthcare Outreach, Temple University Health System
  • Jordan Coriza, Director of Ethnic Media Engagement, Massachusetts Department of Public Health; Spanish and Portuguese Interpreter and Translator

Upon completion of this informative and educational session, attendees should be able to: prepare for potential governmental mandates that may regulate the provision of language-mediated healthcare in the near future; plan for and anticipate future trends in the provision of quality healthcare services for non-English speakers; have useful information that will lead to smarter choices when fulfilling government mandated language needs.


To learn more about LSA’s upcoming panel presentation, and to register for SHCA’s Annual Conference, please visit: http://www.shca-aha.org/shca-aha/events/annual.html


About Language Services Associates

Since 1991, Language Services Associates (LSA) has been helping facilitate foreign language communication and eliminate multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, utilities, insurance and financial services. Founded by Laura K. T. Schriver, who still holds the title as President and CEO, LSA offers exceptional interpretation and translation services to more than 2,000 clients worldwide in over 200 language offerings. The company has quickly become one of the fastest-growing language services providers in the world with an impressive growth rate of 30 percent in 2009.  LSA is proud to offer a full suite of innovative language-based solutions, including Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), Translation and Localization, American Sign Language (ASL) and Intercultural Consulting. For more information on the company, please call 1-800-305-9673 or visit us at online at www.lsaweb.com


Follow LSA on Twitter: http://twitter.com/LSAWeb

Fan LSA on Facebook: http://facebook.lsaweb.com/


About The Society for Healthcare Consumer Advocacy

The Society for Healthcare Consumer Advocacy (SHCA) is a not-for-profit healthcare organization dedicated to individuals interested in advocacy as well as patient representatives, guest relations professionals, physicians, nurses, social workers and others currently employed in hospitals, health maintenance organizations, home health agencies, long-term care facilities and other health-related organizations. As a dynamic and growing organization, SHCA provides a voice for advocacy for patient's rights, ethics, patient satisfaction/measurement, and customer service in today’s healthcare facilities and hospitals.