ENLASO (translate.com) Getting "Two Thumbs Up" From Recent Customer Satisfaction Survey
BOULDER, CO ENLASO Corporation ( www.translate.com), a leading provider of translation and localization solutions, today announced that a recently conducted customer satisfaction survey shows that 97% of the respondents would recommend ENLASO to other companies needing localization services.
Containing an array of performance questions, the survey was sent to all active ENLASO customers. The survey consisted of a total of 14 questions, including the option to provide additional comments.
"ENLASO uses a variety of business metrics to ensure that we provide quality-driven services for our customers. While our ISO certification is tangible evidence that we take customer service seriously, we are only as good as the recognition received from our clients," notes ENLASO President John Watkins. "This survey gives us valuable information to better measure our performance in a variety of areas. By understanding our customers'
perceptions of the services we provide as their localization partner, we can better target our continuous improvement efforts to ensure that we exceed their expectations," Watkins continues.
Yves Lang, Chief Sales Officer, adds, "The information gathered will help us better serve our current and future customers. We are very pleased with all the positive responses we received, but also appreciate the comments regarding potential areas of improvement. We will take these to heart and keep giving our very best to exceed our clients' expectations."
Lang notes: "The company will conduct a yearly customer satisfaction survey and pay very close attention to what our customers tell us." Lang continues:
"This survey has given us invaluable information essential to staying ahead of the competition; ENLASO will keep providing the highest level of customer service consistent with our ongoing ISO quality objectives."
The results of the survey are available for download from ENLASO's Web site at www.translate.com.
About ENLASO (http://www.translate.com)
ENLASO Corporation, an ISO 9001 company with three decades of experience, provides clients with enterprise language solutions. ENLASO delivers multilingual solutions to a broad range of industries and services include localization of software, Web sites, games, marketing communications, technical documentation, localization testing, and cultural consulting.
For additional information, contact:
Boulder, CO 80027
T: 303 516 0857 x103 * F: 303 516 1701
E: [email protected]