Client Satisfaction Surveys Score Excellence for Conversis
Oxford, England Conversis, one of the world's leading providers of globalization, internationalization, localization and translation services, reports that a 2005 tally of project performance and customer service ratings by their clients has scored an excellent rating, based on satisfaction surveys distributed each month in 2005.
Last year, Conversis management recognized that as the competition grew in their industry, it was imperative to effectively measure quality control and customer satisfaction to drive process improvements and enhance the client's experience. As a result, the company crafted a satisfaction survey to distribute to their clients on a monthly basis, managed personally by the Managing Director. Containing a variety of performance questions, the survey enabled Conversis to gain an in-depth perspective on how clients felt about their project results and overall services.
"As we continue to grow the company and our profile in the industry, it becomes increasingly important to not only bring in new business but also cultivate relationships with our existing clients," said Gary Muddyman, CEO and managing director. "In an industry that remains highly competitive and is often price based, service and quality become critical factors in helping differentiate one vendor from another. These surveys reveal that our commitment to these high standards is paying off with clients across many industries."
Questions on the survey allowed Conversis clients to rate the quality of service they received, review the staff member that managed their project needs, list the services that were required for their project and provide an overall rating of their total Conversis experience, among others. The surveys also included space for additional comments, suggestions and feedback.
"We have found this survey to be invaluable to our business," said Muddyman. "At the end of 2005, we had achieved outstanding scores in every category. We are also using these surveys to stay in front of our customers on a consistent basis, and to use their input and suggestions as a basis for continuing to grow our programs and quality of service in the future. Any ambitious, credible business needs to listen carefully to what its customers are saying. It is the responsibility of the business leaders to create the environment for this to happen easily, honestly and effectively."
Founded in 2003 and based in the United Kingdom, Conversis is a leading provider of Globalization, Internationalization, Localization and Translation (GILT) services, tailoring business needs to each company's relevant markets worldwide. Serving clients in more than 30 markets worldwide, Conversis is dedicated to advancing the understanding and use of GILT as a strategic business tool. More information can be found at www.conversisglobal.com.