Beijing E-C Translation Releases Client Survey Results
As usual, Beijing E-C Translation (BEC) conducted its annual customer satisfaction survey at the end of 2008, and has once again received glowing reviews from its clients. A total of 96% of the respondents commented that the service was excellent and they would definitely recommend BEC to other companies needing localization services.
Taking this as a good opportunity to listen to client feedback and opinions, BEC asked 22 questions regarding translation and DTP quality, schedule control, costs, skills and experience, communication, technology, financial processing and post project support. The results will be brought to BEC’s annual senior management meeting in early 2009 where they will formulate a development plan.
Always striving to bring the best customer experience to their clients, BEC makes continuous efforts to improve its services in many aspects. The second version of BEC’s Project Management System is now under development, and will feature a client portal aimed at visualizing project progress for clients. Many valuable opinions were collected from this survey to help BEC customize the portal design based on client preferences and expectations.
With 11 years of experience fulfilling client needs, BEC has further expanded its capability to provide clients with one-stop solutions for their localization projects. In addition to software localization and technical translation, the services BEC can now provide include: glossary and translation memory maintenance, website localization and testing, online help compilation and testing, outstanding bug recording and tracking, voice over recording and caption localization for multimedia, and printing and distribution services. These services will mean more convenience for clients in their business development for local target markets.
BEC greatly appreciates the strong support from its clients. Encouraged by many comments like “Keep up your excellent service,” BEC will always strive to improve its client experience by making its service more considerate and thoughtful.
More information can be viewed by visiting BEC's website at: http://www.e-cchina.com
About E-C Translation
Beijing E-C Translation Ltd. (BEC) is one of the largest translation and localization service providers in Asia. With ten years of remarkable experience in this industry, E-C provides high quality localization, translation and desktop publishing (DTP) services to many of the world's leading companies. Headquartered in Beijing, China, BEC has branches in Shanghai, Shenyang, Chengdu, Hong Kong, the United States, and Singapore, with more than 180 full-time employees in total.
For inquiries, please e-mail [email protected]