Arancho Doc awarded ISO 9001 and ISO 17100 quality certifications by Inspecta
In October 2016, all Arancho Doc offices were audited by Inspecta, the leading provider of inspection, testing, certification and technical consultancy services in Northern Europe, in order to certify that our translation and company-wide quality processes fully comply with the demanding requirements of the ISO 9001:2015 and ISO 17100:2015 international quality standards. And in December, we received the good news that our application had been approved.
While we were quietly confident about obtaining the ISO 17100 certification, we needed to dedicate a significant amount of time and effort in order to achieve the ISO 9001 certification.
What is the ISO 17100:2015 Quality Standard?
International Standard ISO 17100:2015 was published in May 2015 as the successor to the UNI EN 15038 quality standard (that we have held for a number of years). The ISO 17100:2015 standard provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service along with the capability of its processes and resources to deliver a translation service that will meet the customer’s specifications.
The ISO 17100:2015 standard differs from the UNI EN 15038 quality standard, in that it also certifies the competences of our project managers as well as our external translators. In particular the ISO 17100:2015 standard includes requirements for monitoring the continuous professional development of both internal staff and translators. As a result, we have introduced measures to ensure that all our external translators participate in at least two training events per year.
Why is the ISO 9001:2015 Quality Standard Important?
ISO 9001 is the world’s most popular international standard for quality management. In 2015 the standard was totally revised in order to remain relevant despite recent changes in the business world. The key concepts of the ISO 9001 quality standard are risk-based thinking and incorporating a process approach (i.e. Plan-Do-Check-Act (PDCA) cycle).
Planning, monitoring and correcting defined working processes together with specific quality control procedures along every step of project workflows have always been part of Arancho Doc’s DNA.
However, the implementation of the ISO 9001 quality standard helped us to take this one step up:
- Grey zones and overlaps in processes and responsibilities were identified and fixed
- The need to present our process documentation to an external auditor forced us to revise and reorganise all information resulting in enhanced usability for all users within the company
- Additional requirements like the management review helped us to introduce a much more efficient approach to our planning and monitoring of the management of our business
- and most importantly, the entire certification process provides better discipline to all managers, because the next audit is just around the corner
Last but certainly not least we appreciated the work of our auditor Paula Mikkola from the Finnish certification body Inspecta, who put a lot of effort into interviewing a whole host of people across all our different offices and functions, and provided us with a summary and evaluation that contained precious input and advice for our further improvement along with many useful tips and suggestions on how to improve certain aspects of our business management. We found the experience of having an external set of eyes going through all our company processes and procedures to be particularly illuminating as Paula was able to highlight areas for improvement that otherwise we may not have considered.
This is what Paula had to say:
“After achieving the EN15038 certificate in 2007, Arancho Doc has continuously strived to improve its translation service process and technology. As a result of a great deal of hard work and a concerted effort to create a total quality management system for the company, Arancho Doc was granted certificates for both the ISO 9001:2015 and ISO 17100:2015 standards. By certification companies prove their commitment to improving the performance of core processes in order to enhance the satisfaction of customers as well as other stakeholders. ”
All in all the process to reach our first ISO 9001 certification was demanding but also very rewarding and thus a 100% positive experience for the company.
You can view and download our quality certificates here: