In the globally dynamic and competitive world we live in, the assurance of reliable and consistent translations becomes vitally important. Charlie Clark of TÜV SÜD America gives an overview on ISO 9001 and EN 15038 requirements, the value and benefits of certification, and the objectives, metrics and evaluation of management systems.
Charlie Clark is the Subject Matter Expert on the EN15038 Standard for Translation Services. He serves as the EN15038 Translation Systems and ISO-50001 Energy Management Technical Program Manager with TÜV SÜD America Inc. He has worked with Scores of companies within the Linguistics, Globalization, Localization (and Services) Industries, and has been assessing companies to Translation standards since 2008. He has written articles and given presentations on the benefits of objective and independent third party audits for translation companies at all levels of the linguistic chain.