E.g., 04/02/2020
E.g., 04/02/2020
Free for GALA Members
$60.00 for Non-Members


The U.S. market is sophisticated and very demanding. In order to meet the needs of this picky market, Language Service Providers must set standards to ensure that acceptable levels of customer service are maintained. If no standards are set, then each interaction will be determined by the prevailing attitude of your own local beliefs and values. Marcela Reyes shares the essential factors that must be included in your customer service Standards for the American market.

Marcela Reyes

Marcela Reyes is a globally renowned business coach and consultant with 20+ years experience. Through her high-energy and expert approach, she partners with global LSPs to identify their unique skills and strengths to equip them with the tools to effectively translate their value into acquiring more and profitable clients.