The move from localization programs based on waterfall to an ‘always on’ ‘continuous publishing’ service is unstoppable. What is less obvious is the impact such programs have on the complete supply chain, especially when you add massive size to the equation. This session will tell the story of Microsoft Office—which is sold in 140 countries, localized into 107 languages, and whose continuous localization model involves 1000+ linguists and 120+ language moderators. The presenter will show what skills this Supply Chain ‘Service’ requires, its pros and cons, how to manage this transformational shift, and how it completely changes the established communication models. Finally, the presenter will show what data to measure, and what metrics and dashboards to use to manage this Service.
Ivan Lukavský joined Moravia in 1995 and since then he has experienced localization from different angles and in various roles. He worked as a translator, project manager, supply chain manager and production manager. His current role is Program Director in charge of Microsoft Office. His current focus is community engagement, quality processes in agile environment and streamlining business processes.
Irene has 22+ years’ experience in the Localisation Industry on both Supplier and Client side, having worked for Microsoft for the past 9 year, she currently leads a team focused on evolving the Supplier Service for Office International, driving an always on model across all aspects of Supplier delivery