As an industry that relies heavily upon the successful execution of professional services to meet or exceed customer requirements, we are best able to prosper by empowering our most important resource for those services: our employees. On a fundamental level, every company should strive to accomplish three things: customer satisfaction, employee satisfaction, and shareholder satisfaction (when appropriate). Happy employees are the linchpin in every great professional services company. Participants in this session will learn from real world examples about how corporate level processes empower employees to drive corporate success. John Watkins will examine multiple notions and how they impact overall company success: transparent management communication; giving every employee a voice for change to empower process improvement; employee recognition programs to motivate team building and quality results; and employee surveys to independently measure your achievement of objectives.
John Watkins has an extensive background in product engineering and localization, having worked in international business for over 22 years. He has wide-ranging experience in software development and engineering, business process engineering, legal/HR management, international standards, and business management. He spent ten years in Europe working for the European Commission. He has an MS from the University of Cincinnati.