ISO9001 compliance and certification (as well as similar norms and standards) is becoming fairly common in the language industry. What are the real basics to successfully navigate through the first rounds of audit and certification cycles? This session shares a simplified approach for obtaining certification without spending endless days, weeks, and months of unused, detailed preparation.
Jeff Allen has 10 years of experience as a certified internal auditor and ISO9001 Quality Management Representative. He has brought 2 multi-national corporations through certification and recertification cycles with constant recognition in internal and external audits for Best Practices based on the auditing program he manages at SAP France. He has also provided ISO9001 counsel at 2 previous employers focused on language services and products.