E.g., 07/14/2020
E.g., 07/14/2020

Invisible Colleagues: A Vendor Management Story

Jen Conroy

Monday, 25 March, 2019
Free for GALA Members
$75.00 for Non-Members


Vendor management is, essentially, a relationship role. It’s the first “face” a freelancer sees when joining a company, and most often an ongoing point of contact for all sorts of queries. But as the translation workflow is increasingly automised and made more efficient, how do we keep the human factor in our working relationships? And what does that even mean?

In this talk, we’ll explore the unique modern challenges that the vendor manager faces in an automated world. Our team’s journey in maintaining this balancing act can serve as a jumping-off point in looking at the juxtaposition of building relationships as we move into faster, more efficient processes, which inevitably include a “hands-off” approach.

Some topics we’ll cover are:

  • How moving to a new TMS, starting Machine Translation and “going Agile” have impacted our own workflows as well as our “invisible colleagues”
  • How our increasingly automated workflows are affecting our relationships and the importance of personal communication
  • Community management as an answer to address the balance of making our “invisible colleagues” more visible

Jen Conroy

Jen Conroy is a senior member of the in-house localisation team at Vistaprint. After studying in London and working in various sectors such as event management, language teaching and writing, she started her journey into the localisation industry when moving to Barcelona. After working as a project manager at a global language service provider, she later joined Vistaprint as an in-house localisation specialist and vendor manager. She soon focused on account management as well as vendor management, leading several initiatives in expanding markets, improving workflow processes and championing the importance of effective communication.