Invasion of the Client Snatchers
Terena Bell, Kathleen Diamond, Aki Ito & Andrew Lawless
Tuesday, 26 March, 2013
Buyer-side and vendor-side: those are the two sides to our industry, right? What if there were a third side? Enter the rise of the localization consultant. While consultants themselves have been around for a long time, our maturing industry has made them more prominent in the world of translation and localization. Modern day consultants advise clients on how to pick LSPs, CMS, TMS, and more, giving their own recommendations based on industry knowledge. So which side are they on? How does this growing "side" affect buyer-vendor relations? Who wins and is there anyone who loses?
Terena Bell is CEO of In Every Language, a language services provider offering translation, interpreting and localization. She formerly served on the Association of Language Companies leadership council. She also sits on the Obama Administration’s White House Business Roundtable, which has taken calls with both the President and the Vice-President as well as senior advisors and members of Cabinet.
Kathleen Diamond is a consultant, entrepreneur, and business leader with over 30 years' experience in the language services industry. Kathleen advocates for the importance and relevance of language services as Commissioner, Vice-Chair for Outreach on the Certification Commission for Healthcare Interpreters (CCHI), Chair of the Task Force on Standards for the Association of Language Companies (ALC), and serving as Membership Secretary of ASTM F43 Language Services and Products.
A native of Japan, Aki Ito has been involved in the localization industry since 1996 in many different aspects of localization activities such as sales management, operations management, project management, Japanese language management and consulting, and translation memory tool management. He previously served on the GALA Board of Directors in 2005-2006 (and as chairman of the board in 2006). He has also served on the editorial board for MultiLingual Computing magazine.
Andrew Lawless is a globally-renowned expert and thought leader in global content management and content localization. He is Founder and President of Dig-IT, the premier consulting practice in Washington, DC for global web content management and translation process automation. Dig-IT's clients include Agilent Technologies, Laureate International Universities, Mimio/Rubbermaid, The Nature Conservancy, OCLC Online Computer Library Center, Verisign, Waters Corp, The World Bank, and others.
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