E.g., 07/11/2020
E.g., 07/11/2020

Enhancing Business, Customer Satisfaction and Engagement in the Company by Becoming ISO Certified - How we Got There as a Small Company

Carolina Kühnemann & Cecilia Enbäck

Monday, 25 March, 2019
Free for GALA Members
$75.00 for Non-Members


Translator Scandinavia has provided translation services since 1993. Being an approved vendor to big corporations is a challenge for a small company. Over the last ten years our ability to live up to their expectations has been tested with regard to proving our development efforts and customer focus. How do you work successfully for a big corporation when there are only 15 people on your staff and you need to keep service and quality levels high? For many years we’ve been working as an ISO 17100, but we believe that today's market and technology requirements demand workflows and strategies that are based on constant development. That is why we decided to invest in getting certified as ISO 9001 instead. Follow our path to becoming an ISO 9001 certified translation provider and how that helps us face the industry challenges of today.

Carolina Kühnemann

Carolina grew up in Buenos Aires, Argentina where she studied Communications and Journalism. After moving to Sweden she started working in Translator Scandinavia in 1998 as a CAT and DTP-specialist. She worked later as a project manager, joined the management team in 2006 and is today one of the owners of the company.

Cecilia Enbäck

Cecilia Enbäck has more than 20 years of experience in the translation industry and is the CEO of Translator Scandinavia. Cecilia is interested in international communication and loves to take on new challenges, both regarding projects and new technology! Cecilia is a board member of The Association of Swedish Language Service Providers (Språkföretagen). Cecilia is also the co-organiser of the Nordic Translation Industry Forum (NTIF) which will be held in Gothenburg, Sweden for the 9th time in November 2019.