E.g., 06/07/2020
E.g., 06/07/2020
Free for GALA Members
$75.00 for Non-Members

Details

Modern companies generate millions of bits of data on a daily basis, yet most of this information is ephemeral and hard to collect, organize, analyze and use to provide value to clients. Our small LSP uses different systems to manage projects, translate/localize effectively, keep our books, measure Quality and track our customers. As we developed our Sales and Account Management teams, we found that useful information was hard to obtain and analyze to present to clients and management.

In this webinar we present a case study of AvantData, a data architecture we developed on a limited budget, using open-source and off-the-shelf systems. It captures all the important data we generate regardless of source, format and data type. We discuss how we connect these disparate systems to create Client QBR and AM KPI dashboards, enabling managers to see the relationship between AM activities (calls, meetings) and client performance (sales growth). AMs are now able to produce QBRs in minutes instead of hours and clients can ask more complex questions. Applications built on AvantData are shaping the future of Operations, Account Management and Business Development at Avantpage.

AvantData shows that a small LSP can develop cutting edge, yet practical, technology with limited resources.

Luis Miguel

Luis Miguel is the CEO at Avantpage, Inc. Luis is responsible for Avantpage's mission to provide immigrants with the opportunity to reach their american dream. Luis is passionate about helping clients communicate effectively with immigrants in language they can both understand. With over 20 years of leadership experience in the translation industry, Luis works to the benefit of clients and the immigrant community. But Luis is other things too! As an Airbnb host, Luis and his cat Gatubela love to host people from other countries in their Davis home!

Jessica Rathke

Jessica Rathke is a sales strategist, consultant, coach and trainer for the language services industry and has helped LSP’s in 47+ countries improve sales performance. She is currently Principal at London- and Austin- based Localisation Sales & Marketing. Jessica has 26 years of localization sales, management and marketing experience for leading language service providers. Jessica holds an MBA and has Bachelor of Arts degrees in Foreign Affairs and German from Miami University in Ohio, USA . She also pursued post-graduate studies in German at the University of Salzburg. She is currently working on the next level of coaching certification with the International Coach Academy