The Language Quality Project Manager will be involved in training, monitoring and supporting a virtual team of lead linguists, defining processes, running language quality initiatives and interfacing with the client POCs.

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Main Duties & Responsibilities:

• Ensure the client receives superior standards of program management and customer service at all times
• Deliver all projects, requests and tasks on time and within budget in accordance with client requirements
• Monitor on-time deliveries and ensure successful completion of linguists’ tasks
• Budget monitoring – monitor time allocation, time spent, logged time etc.
• Provide training to the linguists (on tools, processes, responsibilities etc.)
• Manage the linguist community, monitor their performance, supervise them, identify where correction is needed and follow up accordingly
• Provide support, advice, guidance to the linguists in their daily tasks
• Ensure consistency across the program, suggest and share best practices
• Initiate process improvements, develop the program further
• Provide support and partnership to the program counterpart on the client’s side
• Interact, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates etc.
• Work with the various stakeholders on quality improvement initiatives
• Status reporting customized to the client’s needs
• Provision of business intelligence, quality & productivity metrics customized to the client’s needs
• Run project kick-offs and post-project analysis initiatives
• Central handling of queries and support requests

Requirements:

• Degree or Masters in Translation, Business or relevant field
• A minimum of 3 years of project / language quality management experience working in Localization
• Experience managing a team of onsite and/or offsite linguists
• Excellent communication and interpersonal skills
• Problem solver with excellent planning and organizational skills
• Excellent attention to detail and customer service skills
• Ability to work under pressure in a deadline driven environment
• Excellent financial awareness, enthusiastic and hard working
• Fluent English

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Advantageous:

• A minimum of 1 other language
• Knowledge of standard CAT packages (Trados, SDLX, Catalyst etc)
• Knowledge of and experience with different language quality management workflows
• Knowledge of GMS systems
• Advanced knowledge in Excel (formulas, macros, etc.).