An exciting opportunity has arisen at leading insight localisation agency EMPOWER Translate for an experienced department head to lead our expert team of Project and Vendor Managers (Production), with an immediate start date.

Firstly, a little bit about EMPOWER:
We love what we do. The EMPOWER team is made up of highly specialist, committed and compassionate linguists who continuously push the boundaries of translation and localisation for the Market Research industry, underpinned by a passion for the impact of research on a global scale. Through revolutionary use of cutting-edge translation technology and robust processes that are unique to us, we provide specialist language services of the highest quality to empower global market researchers to produce stunning results. We're proud to say that our ambitious drive for innovation, human-first approaches and keenly conscientious anticipation of client needs means we are a world-leading insight localisation agency – and we’re not stopping there!

About the role: Head of Production
This is a strategic role that calls for top-level decision-making, process development and expert people leadership. As Head of Production at EMPOWER, you will be responsible for the success of supply-side localisation operations and nurturing our growing, supplier-facing Project Management and Vendor Management (Production) teams.

Being EMPOWER’s Head of Production is perfect for a strategic-thinking, process-driven, ambitious and skilled team leader who finds complete synergy with our company values. Strong experience leading a translation/localisation project management team is essential.

Headline responsibilities include:

Developing and implementing effective operational and procurement strategies to support the Company mission, vision, values and goals

  • Producing and tailoring departmental reports
  • Optimising processes to maximise gross profit opportunities and efficiency of operations, while maintaining client focus
  • Ensuring smooth-running of, and adequate resourcing for, day-to-day insight Project Management and Vendor Management (Production) operations
  • Empowering, nurturing and leading the Production team to become high-performing and highly-engaged experts who consistently meet or exceed KPIs
  • Leveraging tools and technology to optimise the ease, efficiency and robustness of day-to-day operations
  • Collaborating with EMPOWER Leadership and Management teams to develop excellent inter-departmental processes and communications
  • Introducing and supporting innovation at all levels
  • Budget and compliance (ISO) management

Essential for the role:
- 3+ years leading and managing a translation / localisation Project Management department/team
- Financial and budget management experience
- Excellent level of English

Desirable for the role:
- Market Research industry experience
- Experience working with/to ISO standards

Celebrating diversity:
EMPOWER is not just an Equal Opportunities Employer - we are also a multilingual and multicultural team that celebrates diversity and inclusion as essential cornerstones of society and business. We ensure that all aspects of employment, including the decision to hire, are based on merit, competence, performance, and business needs, and that our team members feel comfortable being their authentic selves.

COVID-19 and remote-working:  
The health and wellbeing of our team members is a top priority. Therefore, this role can be worked remotely during the pandemic, with the opportunity to work from our Chepstow office provided you and other team members feel it is safe to do so. Our offices have been remodelled to allow for social distancing (2m). COVID-19 training is provided, and regulations strictly enforced.

Application deadline: 11th December 2020

If we tick all the right boxes, we would love to hear from you. So, over to you!


Send Application or Questions to

Please apply via Indeed:

Accepting Applications Until

11 December 2020


Chepstow, NP16 5UH, Wales (UK)