Global Customer Experience Manager

We are looking for a Customer Experience Manager who will be reporting to the CEO.

IF YOU HAVE:

  • Bachelor’s Degree, Operations Management studies, Business Administration, or a related field.
  • A minimum of 4-5 years of proven experience in a full-time Operations Manager position, Customer Experience Manager, or equivalent role, preferably with knowledge of the language or multimedia industry.
  • Lean project management.
  • Cost control/budget oversight (project and global based).
  • Coordination, supervision, and management of teams.
  • Economics/Business Management will be an advantage.
  • Localization, Multimedia and/or Interpreting project management will be valued.
  • ISO 9001 and 17100 knowledge will be an advantage.
  • Internal Auditor certification will be an advantage.

LANGUAGES:

  • High level of written and spoken English is required. Other languages will be an advantage (Spanish and German preferably).

SKILLS:

  • Strategic business mind.
  • Customer focused. Understanding customer’s needs.
  • Excellent negotiation and communication skills.
  • Ability to work with globally distributed teams. Supportive and motivating leader.
  • Ability to work under pressure and with excellent organizational and planning skills (time management and prioritizing).
  • Proactive attitude. Decision-making.
  • Must have excellent managerial, operational, project management, and problem-solving skills.
  • Excellent ability to delegate while maintaining organizational control of operations and customer service.
  • Quality oriented. Continuous improvement mindset.
  • Open to work towards objectives.
  • Able to reach a solid commitment with our organization.
  • COMPUTER SKILLS:
    • Good user-level knowledge of the Office 365 package and the collaborative working tools it offers.
    • Other software and tools will be valued.
    • Understanding of CAT tools, software localization tools, machine translation, and speech-to-text software will be positively valued.

Send us your cv and we will let you know more things about the position.

This is a great opportunity to join an international and growing team. 
 

Information
Send Application or Questions to

https://www.cpsl.com/working-in-house/


Accepting Applications Until

28 February 2023


Location

Ask for location


Internship

No