We are looking for a Customer Experience Manager who will be reporting to the CEO.

IF YOU HAVE:

• Bachelor’s Degree, Operations Management studies, Business Administration, or a related field.
• A minimum of 4-5 years of proven experience in a full-time Operations Manager position, Customer Experience Manager, or equivalent role, preferably with knowledge of the language or multimedia industry.
• Lean project management.
• Cost control/budget oversight (project and global based).
• Coordination, supervision, and management of teams.
• Economics/Business Management will be an advantage.
• Localization, Multimedia and/or Interpreting project management will be valued.
• ISO 9001 and 17100 knowledge will be an advantage.
• Internal Auditor certification will be an advantage.

LANGUAGES:

• High level of written and spoken English is required. Other languages will be an advantage (Spanish and German preferably).

SKILLS:

• Strategic business mind.
• Customer focused. Understanding customer’s needs.
• Excellent negotiation and communication skills.
• Ability to work with globally distributed teams. Supportive and motivating leader.
• Ability to work under pressure and with excellent organizational and planning skills (time management and prioritizing).
• Proactive attitude. Decision-making.
• Must have excellent managerial, operational, project management, and problem-solving skills.
• Excellent ability to delegate while maintaining organizational control of operations and customer service.
• Quality oriented. Continuous improvement mindset.
• Open to work towards objectives.
• Able to reach a solid commitment with our organization.
• COMPUTER SKILLS:
  • Good user-level knowledge of the Office 365 package and the collaborative working tools it offers.
  • Other software and tools will be valued.
  • Understanding of CAT tools, software localization tools, machine translation, and speech-to-text software will be positively valued.

Send us your cv and we will let you know more things about the position.

This is a great opportunity to join an international and growing team.