Director of Language Services

Job ID Number: 36508

About the Office

The Mayor’s Office of Immigrant Affairs (MOIA) promotes the well-being of immigrant communities by recommending policies and programs that facilitate successful integration of immigrant New Yorkers into the civic, economic, and cultural life of the City. MOIA is one of the lead agencies for IDNYC, New York City’s successful municipal ID program and spearheads a number of other initiatives to expand equity and empowerment for immigrant communities. The work of the Office cuts across a broad range of issues citywide—for example, workers’ rights, health equity, and language access—and MOIA works closely with sister cities around the country to promote immigrant inclusion.

The Adams’ Administration is committed to expanding language access and language justice and is launching an exciting new initiative to expand the City’s capacity to provide multilingual services to New Yorkers who speak languages other than English. One aspect of this initiative is to expand MOIA’s Language Services Team in order to nimbly provide high-quality translation and interpretation services to MOIA, Mayoral Offices, and City Hall and share best practices with city agencies. Established in 2016, MOIA’s Language Services Team has ensured that materials are translated, events are accessible to limited English speakers through the presence of in-person interpreters, and staff have access to telephonic interpretation 24/7.

About the Role

Under the direction of the Executive Director of Interagency Initiatives and Language Access, the Director of Language Services will lead the expansion of the Language Services Team by providing strategic plans for scalability, which includes hiring and supervising project managers and linguists; providing recommendations and implementing best practices from the language industry, including technological, sourcing and workstreams; and procuring language services. This is an exciting opportunity for language services professionals looking to make an impact improving language access within New York City government.

Responsibilities include but are not limited to:

Lead the Language Services Team

  • Ensure that translation, interpretation, and telephonic interpretation services are available and delivered to MOIA and ~20 Mayoral Offices.
  • Oversee day-to-day operations of the Language Services Team, including managing projects and staff, coordinating events, and liaising with clients, partners, and linguistic resources (vendors and internal staff).
  • Oversee the quality, consistency, and continuous improvement of language services.
  • Give annual and on-demand trainings to MOIA and Mayoral Offices.
  • Provide technical assistance on language access/services to MOIA, Mayoral Offices, City Hall, and city agencies.
  • Serve as the point person for urgent and rapid response requests that may occur after hours and during weekends, possibly in rotation with other Language Services Team staff.

Oversee expansion of the Language Services Team

  • Recruit, hire, and lead a team comprised of a Language Services Manager and multiple linguists.
  • Assess technological needs; procure and implement CAT tool upgrades and localization management tools (Trados, Smartling).
  • Provide ongoing recommendations for expansion of services and of the Language Services Team.
  • Set benchmarks and goals to improve services – i.e., piloting new workflows and technologies.
  • Create internal guides, presentations for the Language Services Team, MOIA, Mayoral Offices and City Agencies.

Operations management

  • Manage the language services budget (estimated at ~$700K), assess new needs and make budgetary recommendations based on assessment of needs.
  • Manage multiple contracts with language services providers that provide interpretation, translation, and other language services.
  • Lead yearly procurement efforts by drafting scopes of work, justifications, and projections; and support key stakeholders (vendors, DCAS, & MOIA) throughout the lifecycle of the procurement processes.
  • Lead data management and reporting for the team, which involves implementing and maintaining tracking sheets and dashboards, currently in Microsoft Power BI.
  • Provide yearly, quarterly, and on-demand reports on KPIs for meetings, presentations, annual reports, procurement requests, and City Council hearings.

Qualifications

  • A bachelor’s degree and at least 5-7 years of professional experience managing, creating, and scaling up translation teams
  • Experience implementing translation and localization workflows, and new translation technologies
  • Experience recruiting, hiring, and supervising translation and localization production teams of at least 6 members
  • Experience managing annual budgets of at least $500K
  • Professional fluency in another language is required
  • Ability to communicate effectively, supervise, delegate
  • Experience providing technical assistance to stakeholders on language services
  • Strong time management skills and experience working with multiple stakeholders to address problems
  • Strong communication skills, diplomacy, tact, and excellent judgment
  • Ability to think creatively, embrace new approaches, and pioneer innovative solutions to intricate problems
  • Able to occasionally work weekend and/or evening events
  • Highly professional demeanor
  • Experience with WebEx, Zoom and/or Microsoft Teams
  • Proficient computer skills (Word, Excel, PowerPoint, and Outlook)
  • Proficiency in CAT Tools, such as Trados Studio and MultiTerm
  • Experience with data analytics and data visualization tools, such as MS Power BI
  • Experience with localization tools, such as Smartling
  • Experience with Adobe applications, such as InDesign and Illustrator

Salary Range: Commensurate with experience.

To Apply: Please send a copy of your resume, a cover letter, and three (3) references to Candidate Application

New York City Residency Is Required Within 90 Days of Appointment

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The Adams Administration values diversity — in backgrounds and in experiences that is reflective of the city it serves. Applicants of all backgrounds are strongly encouraged and welcomed to apply.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [email protected].

As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.

Information
Send Application or Questions to

Kenneth Lo, [email protected]


Accepting Applications Until


Location

In-person, New York, NY


Internship

No