Frequently Asked Questions

Individual Profile

• How do I change my password?
• I can access my individual profile, but why are some of the editing fields missing? 
• What does my individual profile include?

Company Profile

• How do I edit my company profile? Section Includes:
  • What is a "Master User?" What is an "Authorized Company Biller?"
  • How do I indicate which office location is my company's headquarters?
  • Why is my company logo and/or header image loading incorrectly?
• How do I add/remove an employee?
• How do I change the employee photos shown on our company profile? Section Includes:
  • How do I hide employee photos?
  • Can I select which photos to show?
  • Why doesn't my employee photo show on the profile?
  • Should I remove an employee so their photo does not show?
• How do I optimize my company profile?

Submitting Website Content

• How do I submit (and edit) content? Section Includes:
  • Blogs, articles, press releases, jobs, software profiles, etc.
  • How long does the approval process take?
  • How do I remove old content (blogs, press releases, etc.) from my company profile?
  • Can I submit a blog on behalf of someone else?
• How do I add photos to my blog post?
• What are GALA's Content Submission Guidelines?

Do you have questions about membership processes? Check out our Membership FAQs page here.