Terms & Policies

Payment and Discounts Policy
  1. Payment is due in full at the time of registration.
  2. All "early bird" discounts require payment in full before the cut-off date (04 March). Regular rates will be applied to any open invoices left unpaid after the early-bird cut-off date.
  3. All GALA member discounts require that registrants have an active GALA membership at the time of registration.
  4. Registration will not be confirmed until payment is received and may be subject to cancellation.
  5. Discount offers cannot be combined with any other offer.
Cancellation and Substitution Policy
  1. You may substitute delegates by providing notice to GALA at least one week in advance of the conference.
  2. Cancellations must be received in writing by GALA and may be emailed to [email protected]
  3. The date upon which the notice of cancellation is electronically postmarked shall apply as the official date of cancellation.
  4.  GALA will promptly acknowledge all notices of cancellation by email.
  5.  In consideration of expenses incurred by GALA, GALA will adhere to the following refund schedule:
    1. For cancellations received before 01 April 2022 (by midnight Pacific time), refunds will be processed in full, less a US$ 75 administrative fee.
    2. For cancellations received on or between 01 April and 15 April 2022, refunds will be processed at 50% of the registration rate.
    3. For cancellations received after 15 April 2022, none of the registration fee will be refunded, but a credit will be given that may be used for future GALA events or membership.
    4. No refunds or credits will be granted for no-shows.
    5. Delegates may change their registration from in-person to virtual at any time, at no cost. GALA will refund the difference according to the pricing schedule at the time the switch is made (e.g., early-bird or regular rates). 
  6. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations, or cancellations of the speakers and/or topics. As such, GALA reserves the right to alter or modify the advertised speakers and/or program topics if necessary, without any liability to registrants whatsoever. Any substitutions or alterations will be shared as quickly as possible.