Tracking Quality: Isn't End-user Satisfaction What Matters Most?
It is well-understood that translation quality can have a huge business impact. That’s why there are myriad approaches, processes, and metrics for gauging translation quality. But If end-user satisfaction is the goal, shouldn’t you ask the end-user about his experience? This session reviews how to engage the end-user while tracking and measuring translation quality. It will examine the level of end-user involvement needed to collect enough relevant data, which data need to be tracked, and how to solicit feedback from customers and end-users while working to optimize the quality review process and improve translation quality.