Toward True Partnership: Upgrading the Traditional Client-Supplier Engagement Model
If you ask clients and suppliers about their partnerships, you often learn of misunderstandings, frustrations, or mismatched expectations. There can be a disconnect between what is wanted, needed, expected, and delivered. Like any partnership, both sides play a role in the problem and in the solution. This interactive panel discussion comprised of representatives from both sides of client-supplier partnerships examines where the relationship can have friction and how it can be optimized to ensure a win-win arrangement. From service level agreements to specifications, evaluations, and more, we will explore the opportunities for improving client-supplier partnerships.