E.g., 10/30/2020
E.g., 10/30/2020

Toward True Partnership: Upgrading the Traditional Client-Supplier Engagement Model

Thursday, 15 March, 2018 - 14:00

If you ask clients and suppliers about their partnerships, you often learn of misunderstandings, frustrations, or mismatched expectations. There can be a disconnect between what is wanted, needed, expected, and delivered. Like any partnership, both sides play a role in the problem and in the solution. This interactive panel discussion comprised of representatives from both sides of client-supplier partnerships examines where the relationship can have friction and how it can be optimized to ensure a win-win arrangement. From service level agreements to specifications, evaluations, and more, we will explore the opportunities for improving client-supplier partnerships.

Business and Economic Models, Interactive Panel

Don DePalma, CSA Research

Don DePalma has more than 30 years of experience in the fields of technology, language services, and market research. As Common Sense Advisory’s (CSA Research) original founder, he is responsible for launching and developing the preeminent market research firm in the language services sector. As the company's chief strategist, Don serves as an incubator for new ideas and projects that support the organization's vision and growth. He drives strategic decisions affecting the future direction of the research and consulting services. And, he is involved in shaping the strategies of many of the world's largest technology firms and the industry's most influential language services providers via large scale consulting projects. Don holds a PhD in Linguistics from Brown University with specializations in generative grammar, computational linguistics, and the historical phonology of Slavic languages. He also studied at Moscow State University and Moscow Linguistic University in Russia, Univerzita Karlova in the Czech Republic, and ILISA in Costa Rica. As a linguist, Don studied a range of Indo-European languages and has visited 40 countries. www.commonsenseadvisory.com

Christopher Englund

Christopher Englund leads the Localization Team at HubSpot. He partners with diverse groups across the company to develop globalization strategies and execute on language projects. Before moving into localization, Chris was Corporate Account Manager for the largest multinational HubSpot customers.
Prior to joining HubSpot, Chris received his MBA from the Rotterdam School of Management (The Netherlands) with an emphasis in marketing. He has held various sales and marketing positions in Argentina, France and South Korea. At the intersection of these interests – a love for languages, inbound marketing and international business – was born his drive to build a localization system at HubSpot.

Medhat Bassily, ADP

Medhat is a principal globalization architect and his primary role is to help set the ADP's strategy regarding translation. He helps design the next generation translation/globalization processes using associated tools & technologies. While keeping abreast of the translation industry he researches and evaluates the latest globalization standards, tools, and technologies and works to adopt them at ADP.

Camilo Munoz, Translation Source

Camilo Muñoz (Twitter @Camilo_E_Munoz) has more than 15 years of executive-level and start-up experience in the language localization, investment banking, and real estate industries. He is the CEO/founder of Translation Source and has served as the President of the Association of Language Companies (www.alcus.org.) As an entrepreneur with an extensive track-record of innovation and success, Camilo is also the co-founder and current chairman of the board of Spanish ASAP, a single language vendor in the localization industry; the co-founder of Verbis, a leading learning localization company; the founder and chairman of the board of Ocania Investments, a real estate investment company; and the co-founder and chairman of the board of Concrete ASAP, a manufacturer of precast concrete products in southeast Texas. Prior to his entrepreneurial career, Camilo worked as an investment banker at Lehman Brothers in New York. He holds an MBA from the Wharton School, an MA in International Studies from the Lauder Institute (University of Pennsylvania) and a BS in Industrial Engineering from the University of Florida. Camilo speaks English, Spanish, and Portuguese.