Call for Proposals
Delighting Global End-users—A Mutual Goal for Mutual Success
Throughout global business, audience profiles have changed and delivery channels have become increasingly diversified. Consequently, end-user experience has become the guiding principle for many multinational companies. In response, language service providers must also prioritize the end-user; delighting customers must become a mutual goal, since with shared goals comes shared success.
This idea of mutual success was first used in the SaaS sector and applied in subscription model markets where it was dubbed “Customer Success.” Based on the premise that service providers succeed when their customers succeed, customer success requires an emphasis on meeting the needs of the end-user. In the language services industry, it also requires a fundamental shift in the traditional client-vendor engagement model. It means that collaborative relationships are essential, shared objectives are key, and data is critical. Success of the client and vendor are interdependent and are based on the end-user’s experience.
Building an end-user focused, customer-success operation will be the focus of GALA 2018. Proposals addressing models for cooperation, innovation—not just in technology, but in business models, data practices, sourcing strategies, partnerships, and more—and other elements of a collaborative, customer success approach are welcomed.
- Technology and Integrations
- Business and Economic Models
- Digital Marketing and New Media
- Quality and Standards
- Executive Leadership
- think! Interpreting
- Intermediate – suitable for those with several years of industry experience.
- Advanced – suitable for those with specializations or extensive industry experience.
- Please note that Basic/Beginner level sessions are not appropriate for the GALA audience (see audience details below).
- Interactive Panel Discussions: Long-format panel discussions that engage the audience in a dialogue around a specific topic. Two to four panelists. Joint representation from client and provider sides encouraged. (90 minutes)
- Master Class Sessions: Workshops that present expert-level, practical training in a specific discipline or topic. Joint representation from client and provider sides, or providers’ partnerships, encouraged. (90-minutes)
- KnowledgeFest Sessions: Long-format roundtable discussions that emphasize peer-to-peer learning and require engagement by all participants. Requires a moderator rather than a speaker. (90 minutes)
- Short Talks: Presentations (including Q&A) of concepts that promote conversation, debate, and/or curiosity. (40 minutes)
- Other: Have an idea for a creative and engaging session type that doesn’t fit one of these categories? Pitch it to us!
GALA conferences attract experienced professionals from all parts of the translation and localization industry: language services and language technology professionals, managers and directors of localization at multinational organizations, and individuals from government, research, and educational institutions. More than 40% of our audience are top-executives, and all delegates are looking for challenging, growth-oriented topics.
- Address the conference theme in a clear manner
- Fit one of the conference tracks
- Cover a breadth and depth appropriate for the experienced audience
- Not repeat presentations from other industry conferences
- Not be commercial or promotional
- Note: Priority will be given to proposals that engage the audience and encourage collaboration among participants
Proposal Submission Instructions
The deadline for proposals is 22 September 2017. Please complete your application using the form below. Final accept/decline notifications to speakers will be sent at the end of November.
Please review the speaker agreement. You will be asked for your consent to the terms during the submission process. Speakers whose proposals are selected will be required to sign and send the agreement.
Please contact us with any questions about the GALA 2018 submission and review process.