Change is seldom easy, especially when it involves multiple stakeholders and even entire organizations. Many entities—from international organizations to language service companies—are watching technological change wreak havoc on traditional service and business models. Change is imperative but few want or even know how to initiate it.  

As chief interpreter at a United Nations agency, Ewandro set in motion a radical technological change and managed it long enough to understand the... Read More

The translation industry is changing and demand for translation services is shifting online. Next generation language service providers need to adapt to this changing industry and move online to meet this growing translation demand. 

This talk will describe how to expand your translation business in the online market. Translated.net has been focusing solely on online translation services since the beginning and has continued growing steadily up to a $15M business. The key? Process... Read More

There are many different ways to lead, and everyone has their own style. But where does your model of leadership come from – why do you lead in the way that you do? We’ll examine a variety of styles of leadership, considering their advantages and disadvantages in various contexts. We’ll ask whether using other styles could make you a more effective leader, and especially what styles of leadership are needed from you to help your organization meet its current challenges.

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Let's face it, reporting is at the base of every business decision made in any organization. Executives and senior managers love numbers and are fluent in the language of reporting. A report showing meaningful, relevant and well presented data can make or break the case for multimillion dollar investments, or for adding a head count to your department. 

This session will explore what data to analyze and how to present it to show the business impact of localization. Reports will be... Read More

Focusing on a lean and agile approach, Concorde has begun to translate large online content in the “scrum” framework. What is achieved with this approach is commitment of the client, commitment of the translators, cooperation both between the translators themselves and with the client, and immediate feedback on the translation projects. When supported by the right software, feedback can be implemented at any time. It is essential that the software used does not work with large im- and... Read More

Interpreting has become the next frontier of innovation in the language services sector with new interpreting delivery platforms and interpreting management systems appearing all the time. Many solutions have only a handful of clients or regular accounts, if any at all. 

In this session, we’ll cover the various technology types and dissect the challenges to sell such solutions. Developers and service providers must address core problems – or the interpreting technology market will... Read More

This session will address Spil Games' evolution from being “the localization team”, considered a post-production service group that was brought in at the end of development and always “holding things up,” to the “Globalization Team,” which is now involved as an integral part of the entire game production cycle.The presentation will address this evolution in four parts:  automation, visibility, proven added value, and content strategy. Attendees can expect to learn how the team evolved into a... Read More

This interactive workshop, led by Jonathan Bowring (Riversight Consulting), will introduce the key concepts of coaching and why it can be a helpful technique to have in your management toolkit. We’ll explore self-awareness, listening well and the power of good questions. We’ll discuss how coaching can maximize the potential of the people you manage, increasing engagement and ownership. Come with an open mind, ready to participate and try out some basic techniques.

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US Translation Company specializes in language services for the life sciences and manufacturing sectors. However, the company has had difficulty standing out in a crowded field. Especially when hundreds of competitors are likewise claiming expertise in those same sectors. To differentiate themselves, USTC launched an aggressive research and publishing campaign, producing in-depth, quality articles in major trade magazines. This session will describe the considerations and lessons-learned... Read More

The move from localization programs based on waterfall to an ‘always on’ ‘continuous publishing’ service is unstoppable. What is less obvious is the impact such programs have on the complete supply chain, especially when you add massive size to the equation. This session will tell the story of Microsoft Office—which is sold in 140 countries, localized into 107 languages, and whose continuous localization model involves 1000+ linguists and 120+ language moderators. The presenter will show... Read More

Translation companies operating in more than one market typically have at least one sales person per location. But is this the ideal sales model or would a centralized approach work better? How can the manager ensure unified sales processes across diverse markets? Do local cultures influence selling techniques? If so, to what extent? Finally, which KPIs and metrics can be used to measure the sales team’s success? Inge will present a case study on Arancho Doc’s international sales team that... Read More

Education City is an initiative of Qatar Foundation for Education, Science and Community Development. Located on the outskirts of Doha, the capital of Qatar, Education City covers 14 square kilometers and houses educational facilities from school age to research level and branch campuses of some of the world's universities, such as Georgetown, Virginia Commonwealth, and Northwestern. To meet the growing demand for interpreting in Education City, a remote interpreting unit was created with a... Read More

To grow business and maintain high customer satisfaction, sales people and delivery teams need to work hand in hand. However, it is rarely a match made in heaven: sales people focus on bringing business, operational people focus on delivering projects. This session will address how to improve communications between both functions, review motivation and compensation, define what new business actually is and assess how corporate culture affects the sales/operations balance.

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What can a relatively small LSP offer clients in the era of market concentration and language service colossi? For starters, services that the giants of the industry often cannot or will not offer, precisely due to their size. Examining this question in earnest requires touching on some of the most important - and sometimes uncomfortable - topics affecting the industry today.

This session, featuring two co-presenters from radically different backgrounds and with an important... Read More

Research shows that professional growth and satisfaction are easier to achieve with the guidance of an effective mentor. This workshop will demonstrate how mentoring works and what to expect from a mentor-mentee relationship with the goal of helping participants capitalize their career growth in a mindful, structured path for success. Moreover, we will look at the different careers paths in the localization industry, resumé tips, and growth and continuing education strategies to stay... Read More

Cloud and mobile platforms are driving unprecedented content consumption and increased customer expectations -- robust continuous delivery localization is now a requirement in many situations. Automation and technology are enablers for organizations to release "global content at top speed!" and they bring part of the solution, but lean, continuous delivery models need to work in harmony with all functions in the delivery chain. In many situations, a cultural and organizational shift is... Read More

Can project management functions benefit from the new way of computing - from artificial intelligence? In short, yes! Project management systems have already evolved from the classic models which focused primarily on data processing. We're now seeing systems that perform semantically rich, automatic actions as reactions to events that occur in the system. But what will the next generation look like? Is autonomous translation project management truly possible? And if so, what are the... Read More

Tennispoint.de is Germany's #1 online retailer for tennis equipment and they are now expanding their business internationally. To support the expansion, they are localizing the online shop into multiple languages. With 60,000 product names and descriptions and about 20,000 updates a year, adding each language is a major investment and a huge organizational challenge. This session will describe Tennispoint.de's expansion strategy that is enabling the company to go global without inflating the... Read More