With the advent of the Internet of Things, the localization industry has been growing at a fast pace. To keep up with constant product innovation and with more demanding users, companies have decided to focus on their core business, leaving the localization and globalization of their products to LSPs—the localization specialists. 

Although the in-house model may seem outdated and time-consuming, the fully outsourced model is not without problems. In this session, we will discuss the... Read More

When attempting to solve some of their business challenges like increasing revenues, lowering costs at production sites, and expanding service offerings, companies have several options. This presentation will examine one particular option:  acquisitions. The session will discuss the benefits and challenges that small- and mid-sized language services companies face and what they stand to gain if they are successful in implementing an acquisition strategy. A case study of a $7 million... Read More

Neural Machine Translation has recently received a lot of hype. There is no doubt it is an emerging technology with massive potential, but it is not yet a sweeping solution to all ills. Several factors prevent NMT from being commercially ready. Expectations, therefore, need to be managed. That is the goal of this talk.

The presenters will describe a collaborative initiative—between Iconic, a commercial MT software provider, and ADAPT, a world-leading MT research group working on NMT—... Read More

This talk will discuss key challenges associated with supporting translation of offerings by development organizations transitioning from waterfall-like processes to more agile continuous delivery methodologies. 

Development teams are under pressure to deliver function and capabilities rapidly, yet they often must wait for translation processes to catch up. New approaches leverage enhanced machine translation technologies and enable development teams to get the speed of MT yet have... Read More

Let's face it, reporting is at the base of every business decision made in any organization. Executives and senior managers love numbers and are fluent in the language of reporting. A report showing meaningful, relevant and well presented data can make or break the case for multimillion dollar investments, or for adding a head count to your department. 

This session will explore what data to analyze and how to present it to show the business impact of localization. Reports will be... Read More

This session will address Spil Games' evolution from being “the localization team”, considered a post-production service group that was brought in at the end of development and always “holding things up,” to the “Globalization Team,” which is now involved as an integral part of the entire game production cycle.The presentation will address this evolution in four parts:  automation, visibility, proven added value, and content strategy. Attendees can expect to learn how the team evolved into a... Read More

Interpreting has become the next frontier of innovation in the language services sector with new interpreting delivery platforms and interpreting management systems appearing all the time. Many solutions have only a handful of clients or regular accounts, if any at all. 

In this session, we’ll cover the various technology types and dissect the challenges to sell such solutions. Developers and service providers must address core problems – or the interpreting technology market will... Read More

This interactive workshop, led by Jonathan Bowring (Riversight Consulting), will introduce the key concepts of coaching and why it can be a helpful technique to have in your management toolkit. We’ll explore self-awareness, listening well and the power of good questions. We’ll discuss how coaching can maximize the potential of the people you manage, increasing engagement and ownership. Come with an open mind, ready to participate and try out some basic techniques.

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US Translation Company specializes in language services for the life sciences and manufacturing sectors. However, the company has had difficulty standing out in a crowded field. Especially when hundreds of competitors are likewise claiming expertise in those same sectors. To differentiate themselves, USTC launched an aggressive research and publishing campaign, producing in-depth, quality articles in major trade magazines. This session will describe the considerations and lessons-learned... Read More

The move from localization programs based on waterfall to an ‘always on’ ‘continuous publishing’ service is unstoppable. What is less obvious is the impact such programs have on the complete supply chain, especially when you add massive size to the equation. This session will tell the story of Microsoft Office—which is sold in 140 countries, localized into 107 languages, and whose continuous localization model involves 1000+ linguists and 120+ language moderators. The presenter will show... Read More

Translation companies operating in more than one market typically have at least one sales person per location. But is this the ideal sales model or would a centralized approach work better? How can the manager ensure unified sales processes across diverse markets? Do local cultures influence selling techniques? If so, to what extent? Finally, which KPIs and metrics can be used to measure the sales team’s success? Inge will present a case study on Arancho Doc’s international sales team that... Read More

For some it is hard to believe that large in-house teams of linguists still exist in corporations, considering the abundance of Language Service Providers nowadays. At Rotary, the in-house team not only had to find a way to stay relevant, but also change their approach by performing tasks beyond turning content from one language to another. This sessions will discuss how this transformation has occurred and what strategies were put in place to make it all happen.

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Education City is an initiative of Qatar Foundation for Education, Science and Community Development. Located on the outskirts of Doha, the capital of Qatar, Education City covers 14 square kilometers and houses educational facilities from school age to research level and branch campuses of some of the world's universities, such as Georgetown, Virginia Commonwealth, and Northwestern. To meet the growing demand for interpreting in Education City, a remote interpreting unit was created with a... Read More

To grow business and maintain high customer satisfaction, sales people and delivery teams need to work hand in hand. However, it is rarely a match made in heaven: sales people focus on bringing business, operational people focus on delivering projects. This session will address how to improve communications between both functions, review motivation and compensation, define what new business actually is and assess how corporate culture affects the sales/operations balance.

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Interpreters work in increasingly degraded conditions and there is a growing disconnect between institutional conference interpreters and the private sector. The promise of emerging technologies combined with a lack of understanding of the complexities of language translation and interpretation can lead to confusion and bad choices on the part of language service consumers. An open-minded and realistic approach is necessary to the ongoing success of interpretation. This session will explore... Read More

Research shows that professional growth and satisfaction are easier to achieve with the guidance of an effective mentor. This workshop will demonstrate how mentoring works and what to expect from a mentor-mentee relationship with the goal of helping participants capitalize their career growth in a mindful, structured path for success. Moreover, we will look at the different careers paths in the localization industry, resumé tips, and growth and continuing education strategies to stay... Read More

With close to 60 years of combined experience Anne-Marie and Renato will share with the audience the characteristics that they have identified in all the successful deals that they have been involved with. Having trained and managed over 500 people, including sales managers and top sales performers, they have identified the six main elements that are present in a successful translation sales process. This interactive session will include examples and stories that can be applied immediately... Read More

Can project management functions benefit from the new way of computing - from artificial intelligence? In short, yes! Project management systems have already evolved from the classic models which focused primarily on data processing. We're now seeing systems that perform semantically rich, automatic actions as reactions to events that occur in the system. But what will the next generation look like? Is autonomous translation project management truly possible? And if so, what are the... Read More