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E.g., 03/23/2019

How to Decide If Your Client's Product Names Need Translating

By: Vee Kiganda, Marketing Coordinator - translate plus

09 August 2016

When a company is preparing to launch a product overseas, one of the toughest branding questions they’ll face is whether to translate the name of the product in question. It’s not a decision that they can take lightly either. Starbucks’ Gingerbread Latte famously bombed in Germany after it failed to translate the name into German.

Sales quickly took off after the firm corrected its mistake, but that doesn’t mean translating product names is always the way to go. You couldn’t imagine Apple translating iPhone into different languages – and for good reason too. So how do you decide whether your client’s product names need translating?

Every market is different

Understanding the market in which your client is operating is absolutely vital. Let’s go back to that Starbucks example for a moment, because there were many things at play there. First of all, gingerbread is a hugely popular holiday treat in Germany but Starbucks was only able to capture that holiday spirit once they marketed the drink as the Lebkuchen Latte. After that, sales flourished.

Some markets also respond better to product names in their native language than others. In many Asian countries, for example, English names for international products are often more appealing. This sentiment isn’t quite so strong in Germany and many other European nations. You have to think of things on a case-by-case basis. Combining your clients‘ knowledge of their specific market, with your knowledge of in-country cultural nuances will aid in the successful move into international markets. We only ever use in-country linguists who understand both the subject matter and the target market’s culture, making the crossover a much smoother process as we’re able to better execute the desired audience reaction.

Every translation is different

The most common reason to translate a product name is when the original means something unwanted in another language. In these cases you should definitely advise your client to translate the name. Nokia chose the name Lumia for one of its product lines, which later turned out to be a slang term for prostitute in Spanish. Meanwhile, the name Peugeot itself means the same thing in certain parts of China.

That’s the extreme end of the spectrum but there are often more subtle things at work in translation. Ideally, you want to know how the target audience receives the original name and a potential translation. Companies can do this by field-testing the two names (and maybe some variants) with sample audiences where they can. The results will often be surprising.

You also have cases where product names simply don’t translate or they lose their creative meaning in the process. This is where it’s important to give your clients the option to use transcreation as opposed to translation services.Translators look for the closest equivalent product name in another language, while transcreation aims to capture the same brand message, even if the wording is different.

How important is the product name to a brand?

We also mentioned Apple in the introduction because we wanted to highlight an example where the product name is vital to the brand. If you could ask enough people around the world which name they know – Apple or iPhone – the majority would pick the latter.

The fact is that iPhone has almost become a brand in itself and the most important name under the Apple umbrella. Translating a product name in this case would cause more harm than good from a global branding perspective. You don’t find many products that come with this kind of branding power but it’s important to spot them when you do. If a product name holds this kind of global recognisability, the name should be left as it is.

The final decision falls on the client

Another important point to remember is that there are no rules on translating product names. Its product sales, brand perception and marketing results that justify the decisions – and only the client can make those decisions. Big brands often go against best practices and sometimes it pays off. It’s a case of knowing when it works and when it doesn’t

Guesswork results in risky vulnerability but solid market research and testing translations vs original names will give all stakeholders the information needed to make the right calls with confidence. Your team should provide the specialist language advice necessary to enable your client to have all the linguistic and cultural information available for decision-making, however ultimately the final call falls to the client.

Vee Kiganda

Vee is the Marketing Coordinator at translate plus and works to creatively and consistently expand their brand globally. translate plus have a wide range of technologically based language solutions, Vee plays a core role in coordinating the awareness of their multilingual service offering – through marketing campaigns, blogs, news items, social media, SEO, events, assessing client satisfaction and ROI, plus more.

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