E.g., 04/08/2020
E.g., 04/08/2020

Are GALA Members Satisfied with Their Translation Software Vendor?

By: Don DePalma, Chief Strategist and Founder

Common Sense Advisory is surveying buyers and users of translation, localization, and internationalization software about their experiences with the products and the support they’ve received. Let your voice be heard.
Take the survey!

Whenever we plan to buy something, we often look to Consumer Reports, J.D. Power, Underwriters Laboratories, Good Housekeeping, or their national equivalents to get a sense of quality, performance, and customer satisfaction from previous buyers. None of these companies have asked purchasers of translation, localization, and internationalization software how satisfied they were with what they bought, so Common Sense Advisory is stepping into the breach to ask. Voice your opinion and take our survey on customer satisfaction with language software.

Over the last few months, globalization software vendors have released a wave of new products and updates, many in just the last few weeks. Some of these new versions debuted quietly, sliding in to replace earlier versions without anyone noticing. Others called attention to themselves, heating up the message boards as translators shared their concerns about changes in license policy, interfaces, and pricing. Still others escaped notice altogether, testament to their esoteric or tiny communities of users.

It's time for you to tell us what you think about the language software that you use in your company, at your agency, or in your freelance practice. Take our customer satisfaction survey, in which we ask about your strategic translation and localization vendor, the products you use, and whether you're satisfied with the product itself and the service and support you've received. We'll post a summary of results in an upcoming Global Watchtower entry and here in the GALA blog.

Don DePalma

Don DePalma has more than 30 years of experience in the fields of technology, language services, and market research. As Common Sense Advisory’s (CSA Research) original founder, he is responsible for launching and developing the preeminent market research firm in the language services sector. As the company's chief strategist, Don serves as an incubator for new ideas and projects that support the organization's vision and growth. He drives strategic decisions affecting the future direction of the research and consulting services. And, he is involved in shaping the strategies of many of the world's largest technology firms and the industry's most influential language services providers via large scale consulting projects. Don holds a PhD in Linguistics from Brown University with specializations in generative grammar, computational linguistics, and the historical phonology of Slavic languages. He also studied at Moscow State University and Moscow Linguistic University in Russia, Univerzita Karlova in the Czech Republic, and ILISA in Costa Rica. As a linguist, Don studied a range of Indo-European languages and has visited 40 countries. www.commonsenseadvisory.com