Translation companies operating in more than one market typically have at least one sales person per location. But is this the ideal sales model or would a centralized approach work better? How can the manager ensure unified sales processes across diverse markets? Do local cultures influence selling techniques? If so, to what extent? Finally, which KPIs and metrics can be used to measure the sales team’s success? Inge will present a case study on Arancho Doc’s international sales team that consists of 9 sales people distributed in 4 offices across Europe.

In the language services technologies market one of the newest entrants and fastest moving sectors is that of the Interpretation Management System (IMS) and the Interpretation Delivery Platform (IDP). There are a handful of tech companies able to provide robust cloud-based solutions that support both IMS and IDP in the LSP community. How can this next generation of interpretation tools and technologies expand financial and business opportunities for both LSPs and interpreters alike and what are some of the requirements for each to successfully deploy or support these solutions?

US Translation Company specializes in language services for the life sciences and manufacturing sectors. However, the company has had difficulty standing out in a crowded field. Especially when hundreds of competitors are likewise claiming expertise in those same sectors. To differentiate themselves, USTC launched an aggressive research and publishing campaign, producing in-depth, quality articles in major trade magazines. This session will describe the considerations and lessons-learned from the campaign.

For some it is hard to believe that large in-house teams of linguists still exist in corporations, considering the abundance of Language Service Providers nowadays. At Rotary, the in-house team not only had to find a way to stay relevant, but also change their approach by performing tasks beyond turning content from one language to another. This sessions will discuss how this transformation has occurred and what strategies were put in place to make it all happen.