What can a relatively small LSP offer clients in the era of market concentration and language service colossi? For starters, services that the giants of the industry often cannot or will not offer, precisely due to their size. Examining this question in earnest requires touching on some of the most important -- and sometimes uncomfortable -- topics affecting the industry today.

US Translation Company specializes in language services for the life sciences and manufacturing sectors. However, the company has had difficulty standing out in a crowded field. Especially when hundreds of competitors are likewise claiming expertise in those same sectors. To differentiate themselves, USTC launched an aggressive research and publishing campaign, producing in-depth, quality articles in major trade magazines. This session will describe the considerations and lessons-learned from the campaign.

The consolidation of the language services industry has led companies to become more geographically dispersed. Many find it difficult to balance corporate culture with that of local offices, and subsidiaries must worry about their own processes and balance sheets while achieving corporate goals. The following questions are important to answer: How can single offices effectively focus on their subject matter or language expertise, and what is the role of “headquarters” in the process? When should an office focus on specific language pairs as opposed to general project management?

Education City is an initiative of Qatar Foundation for Education, Science and Community Development. Located on the outskirts of Doha, the capital of Qatar, Education City covers 14 square kilometers and houses educational facilities from school age to research level and branch campuses of some of the world's universities, such as Georgetown, Virginia Commonwealth, and Northwestern. To meet the growing demand for interpreting in Education City, a remote interpreting unit was created with a view to serving the long-term interpreting needs of Education City.