This webinar will look into what an LQA program should address, and how to set it up and run it as a collaborative tool that enables the production of target content that the users will like and enjoy. Modern LQA programs will be presented as modular systems which – depending on the goal defined by the buyer (program budget owner) – enable efficient and focused definition, management, measurement, and cultivation of target content quality. Examples will illustrate typical challenges, explain important decision-making points, and outline possible solutions or best practices.
In space no one can hear you scream. In most companies, no one can hear the customer scream. A customer, whose voice is not heard, becomes an ex-customer and lost customers are the biggest form of waste in any company.